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Shipping & Returns

*IMPORT / EXPORT PERMIT # U.S.FWS LE211908-0

*SIGNATURE MAY BE REQUIRED

*SHIPPING IS NON REFUNDABLE,EVEN IF LATE AND ALL ARE DOA,because it is live animals.FedEx will not refund me...!!!

*ALL SHIPPING COSTS ARE THE RESPONSIBILITY OF THE BUYER

*UNPACKING INSTRUCTIONS

*1.Open box carefully.

*2.Pop lid off vile.

*3.Put vile inside enclosure.

*4.Remove paper plug.

*5.Let spider come out on it’s own….Do not try to fish it out of the vile because you may damage the spider..PLEASE , let the spider come out on it’s own!!

*Live Arrival Guarantee is void if not received on the first attempt of delivery.

*Live Arrival Guarantee is void if held at fed ex and not picked up same day.

* All shipping costs are the responsibility of the buyer. Including DOA replacements or any other claim.

* We are not responsible for delays of any kind or late delivery or mistakes by the carrier.

* Minimum order is 100.00 , excludes shipping and dry goods.

* We ship overnight orders MONDAY through THURSDAY.

* Orders are shipped out in the order payment received…..or ….as sensible logistics will allow,

* We ship under our account only.

* If customer changes address during shipment,guarantee is void

* We do not ship to P.O.boxes.

* We ship within the continental United States only.

* There is NO live arrival guarantee to Alaska

o "Overnight" (Live arrival guaranteed)=45.00

o "Priority" (no live arrival/damage guarantee)=up to 15 items for 18.00

*Priority Service is 2-3 days in transit. We recommend you check the weather in your area before choosing this service. There is NO LIVE ARRIVAL GUARANTEE and NO REFUNDS will be given.

*Specific delivery times are not guaranteed.

*Missing Tarantula claims must be accompanied by unedited box opening video or no refund will be given,no exceptions.

* There is no guaranteed time of delivery or for the day of shipment arrival. No refunds will be given for late delivery.

* We will attempt to accommodate specific delivery instructions given by the purchaser ,but they are not guaranteed what so ever.

* We ship priority orders on mondays and tuesdays only.

*We highly recommend OVERNIGHT service because you have a LIVE ARRIVAL GUARANTEE.

*We do not use cold packs because night time temperatures at Los Angeles airport are too cold. Thick styrofoam works very well in heat and cold.

*Your box may be held at a Fed Ex location near you without notice due to weather conditions.

*Check your tracking # and emails during shipment for updates

* We are not responsible for deaths or damages on orders shipped priority(2-3day service).

* All guarantees are void if not received by the buyer on the first delivery attempt.

* Missing apartment # or incorrect address = NO GUARANTEE of live arrival or no arrival at all.

* We do not ship to anywhere else but the confirmed paypal address.

* If customer changes address during shipment,guarantee is void

* Photos of all D.O.A. claims must be e-mailed to us within 24 hours for store credit.

* No Refunds,Any replacement d.o.a.'s will be sent on the next order unless other arrangements are agreed upon .

* We ship under our account only.

*"Free-shipping" (Dry goods only ,ground,shipped on friday only)

* All guarantees are void if not received by the buyer on the first delivery attempt.

* All guarantees are void if the address you give us is undeliverable or incorrect.

* All packages will be sent “signature required.”

* Multiple specimens can be put into one box.

* We ship using a styrofoam box.

* Heat packs are used during winter months.

* We do not ship to P.O.boxes.

* Please...Do not send us spiders using the postal service. They will be rejected because it is ILLEGAL.

* We do not use any other carrier FED EX ONLY.

* FWS lic.LE211908-0

*All D.O.A.'s must be reported within 24 hours and be returned upon request.A replacement of equal or lesser value will be sent with the next order.

*Your shipping address must match your Paypal address account,otherwise, there is no guarantee of live arrival or arrival at all.

* No guarantees what-so-ever on "special deals" or "freebees".

* Any claims must be made within 24 hours.

* Customer assumes full responsibility for the health of their animal within 24 hours.

* There are no refunds for late delivery because it keeps the overall costs of shipping as low as possible for everyone.

* All orders must be prepaid prior to shipping.

* Live arrival is guaranteed on "overnight" orders only.

* Please provide your current phone number and keep it on so we can serve you better.There may be questions on ship day

* We ship year round,but some boxes may be delayed or expedited due to quantity of orders going out ,winter storms or summer heat or other reasons.

* Orders must be received by 6am pacific time for possible same day shipping.Please call if after 6am.We will try to get your box out same day if possible.

*Orders are shipped in the order received. Usually the next business day pending weather conditions or logistics ,No ship outs on Friday.

* We do not ship or receive via US MAIL under any circumstances.

*Dry goods and live animals are shipped separately and have separate shipping charges.

*Dry goods orders and live animal orders can not be combined to meet the minimum.

* We will attempt to accommodate specific delivery instructions given by the purchaser,but they are not guaranteed what so ever.

*We highly recommend OVERNIGHT service because you have a LIVE ARRIVAL GUARANTEE.

* Live arrival is guaranteed on "overnight" orders only.

*We do not use cold packs because night time temperatures at Los Angeles airport are too cold.

*Retail Orders and add-ons must be received by 6am pacific time for possible same day shipping.Please call if after 8am...We will try to get your box out same day if possible.

*Wholesale orders must be in by 8pm the day prior to shipping.

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